PhonePe Recruitment Drive | Hiring Operations Associate – Fresher

PhonePe Recruitment Drive:-

PhonePe is hiring candidates for the role of Operations Associate, VKYC for the Bengaluru, India locations. The complete details about PhonePe Recruitment Drive are as follows.

Company Name:- PhonePe

Job Position:- Operations Associate, VKYC

Job Location:- Bengaluru, India

Salary Package:- As per Company Standards

Qualifications and Skills Required:-

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritise, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory 
• 0 – 2 years of work experience in a customer facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred

About the Role:-

PhonePe is looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

Responsibilities:-

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

• Act with integrity & think customer-first in every interaction
• Handle basic PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Other Benefits:

• Your lunch is on us!
• 5 day working week (2 rotational week off)

PhonePe Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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