PhonePe Recruitment Drive | Advisor – Fresher / Experienced

PhonePe Recruitment Drive:-

PhonePe is hiring candidates for the role of Advisor, ONDC for the Bengaluru, India location. The complete details about PhonePe Recruitment Drive are as follows.

Company Name:- PhonePe

Job Position:- Advisor, ONDC

Job Location:- Bengaluru, India

Salary Package:- As per Company Standards

Required Qualifications & Skills:-

• Graduation (10+2+3) is Mandatory 
• 0 – 3 years of work experience in a customer facing role preferably in a e-commerce, food-delivery platforms(Q-commerce) industries (Chat Support Experience)
• Multilingual skills (spoken + written) are preferred.
• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritise, and manage time effectively
• Should be able to speak in English and Hindi

Roles and Responsibilities:-

• Act with integrity & think customer-first in every interaction
• Handle basic PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

PhonePe Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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