ResultsCX Off Campus Hiring | Real Time Analyst – Fresher

ResultsCX Off Campus Hiring:-

ResultsCX is hiring candidates for the role of Real Time Analyst for the Across India locations. The complete details about ResultsCX Off Campus Hiring are as follows.

Company Name:- ResultsCX

Job Position:- Real Time Analyst

Job Location:- Across India

Salary Package:- As per Company Standards

Job ID:- 25592684

Required Qualifications & Skills:-

• An analytical mind set.
• Excellent attendance.
• Strong written and verbal communications skills
• Strong attention to detail
• A team player mindset
• Exceptional problem solving skills
• Proficiency in Microsoft Office applications such as Excel, Outlook, Word and Powerpoint & One Note knowledge is a plus.

Job Description and Responsibilities:-

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.

• Manage multiple call queues in real time.
• Watch staffing levels at each site to ensure planned coverage is met on the interval level.
• Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule
• Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.
• Provide outage and crisis management (Facilitating communications between IT teams and site management.)
• Manage Interval, daily, weekly and monthly plan objectives
• Provide Key Performance Indicator – (KPI) reporting to Client and Results management teams
• Develop and Implement KPI Action Plans to drive performance goals.
• Work closely with the Global Resource planners (forecasting and scheduling) to ensure optimal staffing coverage on daily and weekly basis.
• Provide real-time skilling adjustments.
• Serve as the main contact point between Results and our Client Partners.
• Provide real-time leadership to Local Resource Planners (LRPs) assisting the enterprise in managing the intraday staffing requirements.

ResultsCX Off Campus Hiring Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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