ShareChat Work From Home Opportunity | Hiring Intern – User Support

ShareChat Work From Home Opportunity :-

ShareChat is hiring candidates for the role of Intern – User support (Trust & Safety) for the Bangalore, India (Work From Home) locations. The complete details about ShareChat Work From Home Opportunity are as follows.

Required Qualifications & Skills:

• Any Graduate Degree.
• Basic knowledge of Microsoft Excel/ Google Sheets
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone /Email and Chat contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of character
• Excellent communication in your regional language , English & Hindi  (Reading, Writing, Speaking)
• Ability to multitask, prioritize, and manage time effectively

Job Description & Responsibilities:-

The Trust & Safety team is entrusted with safeguarding our users’ experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carry their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development.

Put in proactive and reactive mechanisms to identify and tackle undesirable users and behaviors on the platforms. As an Operations Associate, you are accountable for all the operational processes in the Trust & Safety team.

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team productivity targets and call and email handling targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and create WOW experience
• Resolve customer complaints via phone, email, chat or social media
• Use outbound means to reach out to customers and verify account information.

ShareChat Work From Home Opportunity Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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