SuperProcure Work from Home Opportunity :-
SuperProcure is hiring candidates for the role of Customer Support – Trainee (SaaS) for the Kolkata, India (Work From Home) locations. The complete details about SuperProcure Work from Home Opportunity 2024 are as follows.
Company Name:- SuperProcure
Job Position:- Customer Support – Trainee (SaaS)
Job Locations:- Kolkata, India (Work From Home)
Salary Package:- 3 to 6 Lakhs PA
Work Type:- Full Time
Required Qualifications & Skills:-
- Bachelor’s degree in engineering, business administration, logistics, supply chain management, or a related field preferred.
- Good in Excel and / or Presentation.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients.
- Strong problem-solving abilities and a proactive approach to resolving client issues and inquiries.
- Any past experience with basic technical troubleshooting, logistics software, CRM tools, help desk, similar client facing role, is a plus.
- Willingness to work flexible hours as needed to support client business needs.
Preferred Skills & Attitude:
- Take ownership of work assigned and persistence to closure.
- Quick learner and internal drive for continuous improvement.
- Experience or interest in software or technology-related customer support.
- Exceptional interpersonal skills and the ability to empathize with clients’ needs and concerns.
- Detail-oriented with excellent organizational skills and the ability to manage multiple priorities effectively.
- Knowledge of best practices in user training and adoption strategies.
Job Summary – SuperProcure is looking for a Customer Support – Trainee who will be responsible for customer software adoption and support
Key Responsibility Areas:
1. Client Support:
- Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat.
- Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets.
- Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution.
- Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities.
2. Customer Success – Adoption Enhancement:
- Monitor user adoption and clients KPI adherence across the platform.
- Proactively engage users through review meetings to drive product adoption & driver value.
- Continuously strive to enhance the client experience by identifying opportunities for process improvements.
- Implement strategies for enhancing user engagement and satisfaction.
- Foster a positive user experience by providing timely and effective support.
3. User Account Configuration:
- Configure user accounts in the system based on individual requirements.
- Ensure accurate and seamless onboarding processes for new users.
- Collaborate with cross-functional teams to address user configuration needs.
4. Training and Onboarding:
- Assist in the creation of support documentation and tutorials to empower clients in self-service troubleshooting and onboarding.
- Conduct comprehensive user training sessions via phone calls and emails.
- Facilitate a smooth onboarding process, ensuring users have necessary knowledge and resources.
- Respond promptly to user inquiries, providing clear and concise guidance.
5. Monitoring and Reporting:
- Monitor user adoption levels and identify areas for improvement.
- Generate reports on user engagement, identifying gaps and proposing solutions.
- Collaborate with internal teams to implement strategies for improving user adoption.
- Maintain accurate and detailed records of client interactions and inquiries
6. Product and Customer Growth:
- Collaborate with cross-functional teams, including product development and sales, to communicate client feedback and contribute to product enhancements.
- Stay updated on product updates, industry trends, and best practices to provide informed assistance and support to clients.
- Foster good relations with customers to maintain product ratings and referral for new clients.
- Identify growth opportunities for further digitalisation at existing clients.
SuperProcure Work from Home Opportunity Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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