Unisys Recruitment Drive | Freshers

Unisys Recruitment Drive:-

Unisys is hiring candidates for the role of Service Desk Associate (International Voice Support) for the Bangalore, India location. The complete details about Unisys Recruitment Drive are as follows.

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Company Name:- Unisys

Job Position:- Service Desk Associate (International Voice Support)

Job Location:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Job Categories:-

• Early Careers/Students
• Help Desk / IT Support

Job ID:- REQ536012

Job Type:- Full time

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Minimum Education Required:-

• A minimum qualification for any Non-Engineering Graduates (2019 and 2020 Batch)
• Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

Key Skills:-

• Excellent verbal and written communication.
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24 x 7)

Position Overview:-

• The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
• This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

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Responsibilities-:

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
• Support multiple clients through customer service professionalism and insight

Unisys Recruitment Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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