United Airlines Off Campus Hiring

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United Airlines Off Campus Hiring:-

United Airlines hiring candidates for the role of Analyst – Contact Center Frontline Support ,for Gurgaon, Haryana locations .

The complete details about United Airlines Off Campus Hiring as follows.

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Company Name :- United Airlines

Job Position:- Analyst

Job Location :-   Gurgaon

Salary :- As per the company standards

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Required:-

  • Bachelors degree or equivalent experience
  • 1+ years of contact center workforce planning and scheduling or real time service level management
  • Strong analytical skills are essential
  • Excel – Advanced level required
  • Must have strong organizational skills, with proven ability to multi-task
  • Collaboration skills are essential: Team player
  • Knowledge of contact center scheduling
  • Knowledge of contact center call routing
  • Must be fluent in English (written and spoken)
  • Must be legally authorized to work in India for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Preferred:-

  • Experience working in a 24×7 inbound call center workforce planning
  • Knowledge of Contact Center scheduling software (Aspect, IEX or other systems) highly desirable
  • Knowledge of call routing system

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Job overview and responsibilities

This position is responsible for day to day work force management activities. This includes real time management of service levels, addressing employee schedule exceptions including trades, sick calls and other exceptions. 

Position will have responsibility to monitor and manage real time staffing and inbound volumes for designated functions.  Partners with Central Operations to implement current day staffing drivers including overtime, time off and vacation .  Evaluates current day staffing gaps and addresses the gaps through staff planning actions. 

Enters current day exceptions in the work force management tool and provides first line support to frontline employees for their scheduling and administrative needs.  Publishes shift reports.

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  • Manages current day and real time inbound phones services levels for designated functions
  • Executes planned overtime and time off activities
  • Manages administrative aspects of employee current day exceptions including handling sick calls and trades
  • Schedules various employee activities including Training, Meetings and other off-phone activities
  • Creates and publishes appropriate reports and dashboards on an established frequency

United Airlines Off Campus Hiring Application Process :-

Apply In below link

Apply Link :-Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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