Vymo Off Campus Hiring |B.Com/B.Tech /BCA /Engg graduates

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Vymo Off Campus Hiring:-

Vymo hiring candidates for the role of Technical Support Executive ,for Bengaluru, Karnataka, India location . The complete details about Vymo Off Campus Hiring as follows.

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Company Name:- Vymo

Job Position:– Technical Support Executive

Job Location:– Bengaluru, Karnataka, India

Experience :- Freshers & Experienced

Salary :- As per the company standards

Job Posting Date :- Aug 11, 2020

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Qualifications:-

  • BCom/BE/BTech /BCA /Engg graduates with any technical courses completed/certified
  • Prefer candidates who have atleast 6 months of technical experience in a Helpdesk role managing support related queries
  • Debugging ability, Customer Service oriented, Excellent verbal/written communication skills
  • Ownership towards the tasks at hand, chasing up for end-to-end completion.
  • Any technical certification is preferable
  • Strong working knowledge of MS Office

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Job Overview:-

  • To work as the SPOC from Support for all NPS/customer feedback related activities.
  • Will have to communicate with customers across various geographies in India, SEA, ME
  • ge time effectively.

Responsibilities and Duties:-

  • Connect with customer who are giving feedback on Store(s) and on Wootric
  • Obtain all necessary details from customers who have rated the scores at NPS 7, 8.
  • Create JIRA tickets for product/feature/deployment related issues
  • Follow up on JIRA for release details, communicate back to end users post fix deployment
  • Report back on the completion of the above tasks and keep a running tracker available for review at all times
  • Carry out the above tasks for the detractors (1-6) post completion of the passives (7,8)
  • Following to closure on issues raised, which does not limit to but includes:
  • 1. Raising a BUG/CR and following up on the same on JIRA (Creating a Slack Channel/Alerting
  • on other Comm channels that include the relevant stakeholder is of paramount important
  • when raising a P0 BUG)
  • 2. Keeping a checklist/tracker for those BUGs/CRs and escalate them if they are close to
  • missing their TATs based on the priority levels raised in the BUG/CR
  • 3. Empower yourself with the workflow/logic/business demands of all the Clients that VYMO
  • supports with a view to having comprehensive knowledge
  • 4. Pass on to L2/POD4/Product teams all/necessary details that involves any specific or generic
  • issue that needs to be immediately addressed or needs a L2 level debugging

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Vymo Off Campus Hiring Application Process:-

Kindly fill the application form via below link

Apply Link :- Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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