Vymo Off Campus Hiring:-
Vymo hiring candidates for the role of Technical Support Executive ,for Bengaluru, Karnataka, India location . The complete details about Vymo Off Campus Hiring as follows.
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Company Name:- Vymo
Job Position:– Technical Support Executive
Job Location:– Bengaluru, Karnataka, India
Experience :- Freshers & Experienced
Salary :- As per the company standards
Job Posting Date :- Aug 11, 2020
Qualifications:-
- BCom/BE/BTech /BCA /Engg graduates with any technical courses completed/certified
- Prefer candidates who have atleast 6 months of technical experience in a Helpdesk role managing support related queries
- Debugging ability, Customer Service oriented, Excellent verbal/written communication skills
- Ownership towards the tasks at hand, chasing up for end-to-end completion.
- Any technical certification is preferable
- Strong working knowledge of MS Office
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Job Overview:-
- To work as the SPOC from Support for all NPS/customer feedback related activities.
- Will have to communicate with customers across various geographies in India, SEA, ME
- ge time effectively.
Responsibilities and Duties:-
- Connect with customer who are giving feedback on Store(s) and on Wootric
- Obtain all necessary details from customers who have rated the scores at NPS 7, 8.
- Create JIRA tickets for product/feature/deployment related issues
- Follow up on JIRA for release details, communicate back to end users post fix deployment
- Report back on the completion of the above tasks and keep a running tracker available for review at all times
- Carry out the above tasks for the detractors (1-6) post completion of the passives (7,8)
- Following to closure on issues raised, which does not limit to but includes:
- 1. Raising a BUG/CR and following up on the same on JIRA (Creating a Slack Channel/Alerting
- on other Comm channels that include the relevant stakeholder is of paramount important
- when raising a P0 BUG)
- 2. Keeping a checklist/tracker for those BUGs/CRs and escalate them if they are close to
- missing their TATs based on the priority levels raised in the BUG/CR
- 3. Empower yourself with the workflow/logic/business demands of all the Clients that VYMO
- supports with a view to having comprehensive knowledge
- 4. Pass on to L2/POD4/Product teams all/necessary details that involves any specific or generic
- issue that needs to be immediately addressed or needs a L2 level debugging
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Vymo Off Campus Hiring Application Process:-
Kindly fill the application form via below link
Apply Link :- Click Here To Apply(apply before the link expires)
Note :– Only shortlisted candidates will receive the call letter for further rounds
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