Wipro Pool Campus Drive 2020:-
Wipro Ltd conducting Pool Campus Drive to hire graduates for the role of Customer Care Specialist On Wednesday 19th Feb 2020 .
The complete details about Wipro Pool Campus Drive 2020 as follows.
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Company Name:-Β Wipro HR Service India Pvt Ltd (Wipro Ltd)
Company Website:β Β www.wipro.com
Job Position:-Β Customer Care Specialist
Drive LocationΒ :- Dewan VS Group of Institutions, Delhi β Mussorie By Pass Road, NH-58 Partapur, Meerut (Landmark: Near Big Bite Resort)
Job Location :- Gurgaon & Noida (Depends on Process/Client alignment)
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Salary Package :- INR/-3,08,000 PA (Rest depends on candidateβs overall performance during selection process).
Experience :- 0 to 2 years
Qualification:-
- Graduates in BCom, B.A, BCA, BBA, BHM, BSc β 2019/2020
(Except B.Sc. IT, B.Sc. Stats, Maths Hons & Eco Hons β i.e. these candidates are NOT ELIGIBLE)
Other Requirements:-
ο· Experience βFresher 0 β 2 yrsβ.
ο· Excellent communication skills
ο· Should be flexible to work in rotational shifts
ο· Proficient in computer usage and Basic knowledge on MS Office
Wipro offers : β
ο· Defined career road-map which offers growth opportunities
ο· Performance based incentive program**
ο· Investment in talent development and skills enhancement
ο· Work life balance with 5 day work week
ο· Collaborative environment with best in class professionals
ο· Focus on colleague engagement and fun@work
Responsibilities :- Your Impact as a Customer Care Specialist:
ο· Customer Service through calls, Chats & emails
ο· Ensure timely and accurate service delivery at defined productivity levels
ο· Build client & domain knowledge to be able to deliver a resolution on the first conversation
ο· Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level,
Handle Time & Customer Effort
ο· Maintain Internal & Client level delivery quality on calls, chats & email conversations
ο· Adhere to Customer Service Attendance & Accountability policies
ο· Execute issue /query resolution and ensure proper documentation & follow-up
ο· Identify, share and support operational improvements
Recruitment Drive Date & Time:- Wednesday, 19th Feb β2020, 9:15 AM
Last Date to submit your details/Registrations:β 17th Febβ2020 (Till 11:59 PM)
NOTE:- Only βRegistered β eligible candidatesβ will be allowed to participate. After successful submission of this form, candidates will also receive an SMS/Mail updates at times till completion of the recruitment process.
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