Wipro Pool Campus Drive 2020 – Jobs4fresher.com

Wipro Pool Campus Drive 2020:-

Wipro Ltd conducting Pool Campus Drive to hire graduates for the role of Customer Care Specialist On Wednesday 19th Feb 2020 .

The complete details about Wipro Pool Campus Drive 2020 as follows.

𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Click Here To Register For The Latest Off campus Drives(B.E/B.Tech)

Company Name:- Wipro HR Service India Pvt Ltd (Wipro Ltd)

Company Website:– www.wipro.com

Job Position:- Customer Care Specialist

Drive Location :- Dewan VS Group of Institutions, Delhi – Mussorie By Pass Road, NH-58 Partapur, Meerut (Landmark: Near Big Bite Resort)

Job Location :- Gurgaon & Noida (Depends on Process/Client alignment)

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Salary Package :- INR/-3,08,000 PA (Rest depends on candidate’s overall performance during selection process).

Experience :- 0 to 2 years

Qualification:-

Graduates in BCom, B.A, BCA, BBA, BHM, BSc – 2019/2020
(Except B.Sc. IT, B.Sc. Stats, Maths Hons & Eco Hons – i.e. these candidates are NOT ELIGIBLE)

Other Requirements:-
 Experience “Fresher 0 – 2 yrs”.
 Excellent communication skills
 Should be flexible to work in rotational shifts
 Proficient in computer usage and Basic knowledge on MS Office

Wipro offers : –
 Defined career road-map which offers growth opportunities
 Performance based incentive program**
 Investment in talent development and skills enhancement
 Work life balance with 5 day work week
 Collaborative environment with best in class professionals
 Focus on colleague engagement and fun@work

Responsibilities :- Your Impact as a Customer Care Specialist:
 Customer Service through calls, Chats & emails
 Ensure timely and accurate service delivery at defined productivity levels
 Build client & domain knowledge to be able to deliver a resolution on the first conversation
 Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level,
Handle Time & Customer Effort
 Maintain Internal & Client level delivery quality on calls, chats & email conversations
 Adhere to Customer Service Attendance & Accountability policies
 Execute issue /query resolution and ensure proper documentation & follow-up
 Identify, share and support operational improvements

Recruitment Drive Date & Time:- Wednesday, 19th Feb ‘2020, 9:15 AM

Last Date to submit your details/Registrations:– 17th Feb’2020 (Till 11:59 PM)

NOTE:- Only “Registered – eligible candidates” will be allowed to participate. After successful submission of this form, candidates will also receive an SMS/Mail updates at times till completion of the recruitment process.