Accenture Off campus Recruitment 2020

Accenture Off campus Recruitment:-

Accenture hiring Any Bachelor degree or Masters Degree or 3-year diploma (10+2+3) for the role of Desktop Support Engineer in Gurgaon, Haryana location.The complete details about Accenture Off campus Recruitment 2020 as follows.

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Company Name :-  Accenture

Company Website :- www.accenture.com

Job Position :-  Desktop Support Engineer

Job Location:- Gurgaon, Haryana

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Qualification and Requirements :- 

• Any Bachelor degree or Masters Degree or 3-year diploma (10+2+3)
• Good communication skills.
• Good written communication skills with email etiquette
• Fundamental Technical know-how on system trouble shooting

Support Type / Hours :-

• Predominantly Voice Interaction support and also through email, chat & remote support.
• Flexible to work in Night Shifs, shifts based on roster

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Job Description:–

• Technologist to respond to L1 Troubleshooting issues
• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
• Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
• Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
• Provides resolution to customer based on in scope processes
• Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
• Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
• Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
• Performs incident notification and escalation to ensure
• problems/request/issues are communicated effectively and receiving proper management attention.

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