Accenture Off campus Recruitment:-
Accenture hiring candidates for the role of Query Management-Service Desk Non-Voice Support ,for Mumbai location .
The complete details about Accenture Off campus Recruitment as follows.
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Company Name :- Accenture
Job Position :-Query Management-Service Desk Non-Voice Support
Work Location:- Mumbai ,India
Salary :- Salary as per company standards
Experience:- 0-2 years
Qualifications:- Any Graduation
Job Summary:-
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA’s.
- You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
- The Service Desk Non-Voice Support team is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
- The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
Good to have skills: Good communication skills,Effectively collaboration and team work,Adaptabile and flexibile,Creative thinking to find solutions
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Roles and Responsibilities:-
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision.
- Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
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Accenture Off campus Recruitment Application Process :-
Apply In below link
Apply Link :-Click Here To Apply(apply before the link expires)
Note: Only shortlisted candidates will be notified about the further level of interview process
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