Alpha Plus Technologies Recruitment 2021

Alpha Plus Technologies Recruitment 2021:-

Alpha Plus Technologies hiring candidates for the role ofย Application (Software) Support Executive (ASE)ย for theย Across India location. The complete details about Alpha Plus Technologies Recruitment 2021 as follows.

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Company Name :-ย Alpha Plus Technologies

Job Position:-ย Application (Software) Support Executive (ASE)

Job Location:-ย Across India

Salary:-ย As per Company Standards

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WHAT YOU SHOULD HAVE:-

  • B.Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
  • No prior experience is mandatory
  • In-depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre-requisite
  • Proficiency in deploying web-based applications
  • Sound skills of software troubleshooting and diagnosis
  • Excellent analytical and on-the-spot thinking ability
  • Basic computer skills, including email writing, is a must
  • Sound communication, inter-personal & documentation skills
  • Readiness to travel across the country for client-side implementation at least 2 โ€“ 3 times each month
  • Willingness to acquire in-depth functional knowledge of APT software product

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JOB ROLE:-

  • Reporting to the Customer Support Manager (Application Support), you will play a key role in Customer Service for Alpha Plus Technologies.
  • Your primary responsibility will be to handle client queries/issues via emails, calls or personal visits, handle client delivery and troubleshooting.
  • The role will interact externally with prospective clients and internally with the Products, Technology, Account Management & Liaison, Content Management Team, Banking Team & Senior Management.

RESPONSIBILITIES(WHAT YOU WILL DO):-

  • Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions,ย including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring

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  • Impart UAT & Product Training to clients
  • Ensure trouble-free Warranty & AMC support to Alpha Plusโ€™ clientele
  • Handle software installations for internal products
  • Conduct periodic health-checks on software solutions deployed at client locations
  • Undertake Proof of Concept (POC) at client locations in coordination with Business Team
  • Document and track incidents reported by the clients
  • Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
  • Ensure smooth and consistent Client Relationship Management
  • Assist in testing, release and maintenance of pre-deployment software releases
  • Assist in organized deployment of patches, security fixes, and periodic product upgrades

Alpha Plus Technologies Recruitment 2021ย Application Process:-

Apply In Below Link

Apply Link :-ย Click Here To Apply(apply before the link expires)

Note:โ€“ Only shortlisted candidates will receive the call letter for further rounds

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