Alpha Plus Technologies Recruitment 2021:-
Alpha Plus Technologies hiring candidates for the role ofย Application (Software) Support Executive (ASE)ย for theย Across India location. The complete details about Alpha Plus Technologies Recruitment 2021 as follows.
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Company Name :-ย Alpha Plus Technologies
Job Position:-ย Application (Software) Support Executive (ASE)
Job Location:-ย Across India
Salary:-ย As per Company Standards
WHAT YOU SHOULD HAVE:-
- B.Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
- No prior experience is mandatory
- In-depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre-requisite
- Proficiency in deploying web-based applications
- Sound skills of software troubleshooting and diagnosis
- Excellent analytical and on-the-spot thinking ability
- Basic computer skills, including email writing, is a must
- Sound communication, inter-personal & documentation skills
- Readiness to travel across the country for client-side implementation at least 2 โ 3 times each month
- Willingness to acquire in-depth functional knowledge of APT software product
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JOB ROLE:-
- Reporting to the Customer Support Manager (Application Support), you will play a key role in Customer Service for Alpha Plus Technologies.
- Your primary responsibility will be to handle client queries/issues via emails, calls or personal visits, handle client delivery and troubleshooting.
- The role will interact externally with prospective clients and internally with the Products, Technology, Account Management & Liaison, Content Management Team, Banking Team & Senior Management.
RESPONSIBILITIES(WHAT YOU WILL DO):-
- Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions,ย including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring
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- Impart UAT & Product Training to clients
- Ensure trouble-free Warranty & AMC support to Alpha Plusโ clientele
- Handle software installations for internal products
- Conduct periodic health-checks on software solutions deployed at client locations
- Undertake Proof of Concept (POC) at client locations in coordination with Business Team
- Document and track incidents reported by the clients
- Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
- Ensure smooth and consistent Client Relationship Management
- Assist in testing, release and maintenance of pre-deployment software releases
- Assist in organized deployment of patches, security fixes, and periodic product upgrades
Alpha Plus Technologies Recruitment 2021ย Application Process:-
Apply In Below Link
Apply Link :-ย Click Here To Apply(apply before the link expires)
Note:โ Only shortlisted candidates will receive the call letter for further rounds
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