Alpha Plus Technologies Recruitment 2021

Alpha Plus Technologies Recruitment 2021:-

Alpha Plus Technologies hiring candidates for the role of Application (Software) Support Executive (ASE) for the Across India location. The complete details about Alpha Plus Technologies Recruitment 2021 as follows.

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Company Name :- Alpha Plus Technologies

Job Position:- Application (Software) Support Executive (ASE)

Job Location:- Across India

Salary:- As per Company Standards

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WHAT YOU SHOULD HAVE:-

B.Sc. / B. Sc. (IT) / B.E. / B. Tech. or other Technical Graduates
No prior experience is mandatory
In-depth knowledge of various OS, SQL / Oracle database(s), and hardware is a pre-requisite
Proficiency in deploying web-based applications
Sound skills of software troubleshooting and diagnosis
Excellent analytical and on-the-spot thinking ability
Basic computer skills, including email writing, is a must
Sound communication, inter-personal & documentation skills
Readiness to travel across the country for client-side implementation at least 2 – 3 times each month
Willingness to acquire in-depth functional knowledge of APT software product

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JOB ROLE:-

Reporting to the Customer Support Manager (Application Support), you will play a key role in Customer Service for Alpha Plus Technologies.
Your primary responsibility will be to handle client queries/issues via emails, calls or personal visits, handle client delivery and troubleshooting.
The role will interact externally with prospective clients and internally with the Products, Technology, Account Management & Liaison, Content Management Team, Banking Team & Senior Management.

RESPONSIBILITIES(WHAT YOU WILL DO):-

Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring

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Impart UAT & Product Training to clients
Ensure trouble-free Warranty & AMC support to Alpha Plus’ clientele
Handle software installations for internal products
Conduct periodic health-checks on software solutions deployed at client locations
Undertake Proof of Concept (POC) at client locations in coordination with Business Team
Document and track incidents reported by the clients
Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution
Ensure smooth and consistent Client Relationship Management
Assist in testing, release and maintenance of pre-deployment software releases
Assist in organized deployment of patches, security fixes, and periodic product upgrades

Alpha Plus Technologies Recruitment 2021 Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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