Amazon Recruitment Drive:-
Amazon is hiring candidates for the role of Catalog Specialist I for the Bangalore, Karnataka, India location. The complete details about Amazon Recruitment Drive are as follows.
Company Name:- Amazon
Job Position:- Catalog Specialist I
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job Id:- 2643308
Qualifications and Skills Required:-
- Required: Bachelor’s degree
- Preferred: Proficiency in managing brand metrics and ability to solve customer and brand issues.
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
Job Description and Responsibilities:-
In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues.
- Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity
- Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.
- Report audit results and communicate them to others within the organization.
- Analyze data and identify new trends/patterns.
- Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
- Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
- Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.
Amazon Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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