Amdocs Off Campus Drive | Freshers

Amdocs Off Campus Drive:-

Amdocs is hiring candidates for the role of TBO Analyst for the Pune, India location. The complete details about Amdocs Off Campus Drive are as follows.

Join Our Telegram Group(35000+members) ->	Click Here To Join
Apply To 100+ Job Openings ->	Upload Your Resume

Register For B.E/B.Tech & MCA off campus Drives

𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Company Name:- Amdocs

Job Position:- TBO Analyst

Job Location:- Pune, India

Salary Package:- As per Company Standards

Target Batch:- 2021

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Required Qualifications & Skills:-

2021 Batch: BSc, BCS, BCA & MSc (CIS & IT streams only)
55% throughout academics, with no gaps or breaks/year down
Excellent communication skills
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

Job Roles & Responsibilities:-

You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.

Top MNCs Hiring BE/BTech candidates – Register Now

You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
You will update checklists for quality assurance and progress tracking, following standard operating procedures.
You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
You will ensure crystal clear communication and documentation as a point of contact.
You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.

Amdocs Off Campus Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

S.No	Free Courses	Link
1	Advanced Excel	Enroll Now ( Use Coupon JF666)
2	Stock Market	Enroll Now ( Use Coupon JF666 )
3	Career In Finance	Enroll Now
4	Basics Of Financial Markets	Enroll Now ( Use Coupon JF666 )
5	Government Schemes	Enroll Now