Amdocs Off Campus Hiring | Freshers

Amdocs Off Campus Hiring:-

Amdocs is hiring candidates for the role of Technical & Business Operations Agent for the Pune, India location. The complete details about Amdocs Off Campus Hiring are as follows.

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Company Name:- Amdocs

Job Position:- Technical & Business Operations Agent

Job Location:- Pune, India

Salary Package:- As per Company Standards

Job ID:- 174560

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Qualifications & Skills Required:- 

• Recent graduates; experience is an added value                                         
• Experience with ticket-handling system is an advantage                               
• Documentation skills, excellent verbal and written communication skills       
• Experience in using MS Office and end-user applications

Key Roles and Responsibilities:-

In one sentence, Serve as first point of contact for incidents and service requests from end-users

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• You will serve as first point of contact for incidents and service requests from end-users.
• You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
• You will provide simple solutions at a basic level based on script/methods and procedures
• You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
• You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
• You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)   
• You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Amdocs Off Campus Hiring Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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