Amdocs Recruitment Drive 2020

Amdocs Recruitment Drive 2020:-

Amdocs hiring candidates for the role of Technical & Business Operations Agent, for the Pune location. The complete details about Amdocs Recruitment Drive 2020 as follows.

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Company Name:- Amdocs

Job Position:-  Technical & Business Operations Agent

Job Location:-  Pune

Salary :- As per The Company Standards

Job Posted Date :- Dec 1st , 2020

Job ID:– 99746 

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Qualification & Requirements:-( All you need is…)

• Recent graduates; experience is an added value                                         
• Experience with the ticket-handling system is an advantage                               
• Documentation skills, excellent verbal and written communication skills       
• Experience in using MS Office and end-user applications
• 1.5 years to 2 Years of experience. Not more than 3 years
• Shift: US Shift
• Backoffice requirement.

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• Order fulfilling background, tickets, insurance, banking
• Non-Technical / Semi-Technical
• 6-8 weeks training
• People with chatting and semi calling background.
• Same agents might take 10 calls a day
• Good Communication skills

Benefits :- Why you will love this job:

• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development

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Job Description & Responsibilities:-

• You will serve as the first point of contact for incidents and service requests from end-users.
• You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
• You will provide simple solutions at a basic level based on script/methods and procedures
• You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
• You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
• You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)   
• You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

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In one sentence:-

Serve as first point of contact for incidents and service requests from end-users

Amdocs is an equal opportunity employer. The company welcomes applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                      

Amdocs Recruitment Drive 2020 Application Process:-

apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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