American Express Hiring 2020 | Apply Now

American Express Hiring 2020:-

American Express hiring candidates for the role of Customer Care Professional (Voice) ,for Gurgaon, India location. The complete details about American Express Hiring 2020 as follows.

Company Name:– American Express

Company Website:- www.americanexpress.com

Job Position :– Customer Care Professional (Voice)

Job Location :– Gurgaon, India

Salary :- As per the Industry Standards

Minimum Qualifications:-

• Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Strong written and verbal communication.
• Analytical mind & attention to detail.
• Knowledge of Amex card product would be preferred.
• Demonstrated consultative experience, ability to influence, resourceful.

Job Responsibilities:-

• Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
• Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
• Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
• Grow and nurture customer relationships on every interaction that results in measurable Customer value.
• Document necessary account information and offer custom solutions that benefit the customer.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
• Balance customer interests with the interests of American Express.
• Deliver Employees, Customers and Shareholder metrics as per goals.
• Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
• Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
• Candidate should be open to work in India time nights shifts as we have a 24/7 work environment.
  

Note :-Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

American Express Hiring 2020 Application Process :-

Apply In below link

Apply Link :- Click Here To Apply (apply before the link expires)

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