American Express Off Campus Hiring:-

American Express is hiring candidates for the role of Operations Support for the Gurgaon, Haryana, India (Hybrid/Virtual) location. The complete details about American Express Off Campus Hiring are as follows.

Company Name:- American Express

Job Position:- Operations Support

Job Locations:- Gurgaon, Haryana, India (Hybrid/Virtual)

Salary Package:- As per Company Standards

Job ID:- 23003861

Required Qualifications & Skills:-

  • Graduate/Post-Graduate in with any specialization background.
  • Relevant merchants experience about invoicing and payment reconciliation.
  • Excellent knowledge of Payment & Banking Industry.
  • Excellent oral and written communication skills.
  • Strong interpersonal and coordination skills.
  • Strong and committed customer focus and consistent demonstration of service excellence.
  • Compliance with company policies and procedures.
  • Ability to take independent decision & meet stringent deadlines.
  • Good command over MS Excel, Access & PowerPoint.
  • Strong focus on results.

Job Description & Responsibilities:-

  • This role involves interacting with internal & external clients (authorized signatory/client managers/ merchants/vendor/partners etc) and resolving their inquiries over email.
  • Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.
  • Contribute towards team goals by strictly managing individual productivity & quality targets.
  • Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction.
  • Understand, determine, and anticipate customer needs and present solutions as appropriate.
  • Demonstrate strong focus on process improvements.
  • Ensure adherence to and compliance with organization policies and audit controls.
  • Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.
  • Work on daily inventory towards cases related to merchant services.
  • Keep a close eye on gaps & recommend solutions to plug them.
  • Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.

American Express Off Campus Hiring Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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