American Express Recruitment Drive 2021:-
American Express hiring candidates for the role of Operations Support for the Gurgaon, Haryana, India location. The complete details about American Express Recruitment Drive 2021 are as follows.
Company Name:- American Express
Job Position:- Operations Support
Job Location:- Gurgaon, Haryana, India – India Campus Gurgaon – 13423
Salary Package:- As per Company Standards
Job ID:- 21020322
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Required Qualification:-
- Graduate with 0-3 years of relevant experience preferably in service industry.
- High result orientation.
- Proven ability to drive high productivity & sustained performance.
- Strong team player with a high level of integrity.
- Result oriented and decision-making skills.
- Ability to demonstrate flexibility and resilience in the face of changing business requirement.
- Strong Analytical skills (Mathematics and Statistics background preferred).
- Good working interpersonal and negotiation skills and the ability to communicate at all level
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Function Description:-
- Interface with Analysts, Team leaders, and other members of management.
- Manage, update and report real-time activities in the department.
- Monitor Real Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders.
- Record and Maintain a count of productive FTEs. Capacity Management for sub-processes. Work with Short Term Forecasting and Capacity team for IDPs and Staffing. Leave Cap Formulation; provide advisory support on release of FTEs from the process.
Purpose of the Role:-
- Communicate systems, voice response and Telecommunication issues to the department.
- Real time adherence, monitoring and communication. Raise awareness to RTA issues that are impacting service level and aging objectives.
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- Proactively identify improvement opportunities on things such as shift mix, hours of operation etc. Manage Outbound Contacts on Dialer, with minimal abort rate.
- Analyze and define at regular intervals, best time to contact Card members to improve total Contacts in the process. In-bound call pattern analysis, trending and staff alignment.
Responsibilities:-
- Maintain strong relationships with the Team Leaders and SDL ‘s to improve overall understanding and awareness of daily/weekly business impacts.
- Feedback, Huddle timings, training schedules and other Off-The-Phone activities. Shift Rotations. Transport Roster Shift 24X7. Shifts: 24 *7.
American Express Recruitment Drive 2021 Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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