Ameriprise India Recruitment Drive | Experience: 0-3 years

Ameriprise India Recruitment Drive:-

Ameriprise India is hiring candidates for the role of Technology Ops – Process Trainee for the Gurugram, Haryana, India location. The complete details about Ameriprise India Recruitment Drive are as follows.

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Company Name:- Ameriprise India

Job Position:- Technology Ops – Process Trainee

Job Location:- Gurugram, Haryana, India

Salary Package:- As per Company Standards

Job Type:- Full time

Job ID:- 27506BR

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Required Qualifications:-

• Bachelor’s degree in Computer Science or similar field; or equivalent work experience.
• 0-3 years of relevant experience.
• Basic knowledge on :
  • Unix
  • MS SQL Server
• Basic Understanding of working with any Industry renowned monitoring tools like Sumo Logic, Splunk or equivalent.
• Basic understanding of JAVA, especially understanding of runtime errors in order to debug application issues.
• Basic understanding of the 3-tier architectural framework and SOAP or Restful Web Service Services Experience. Should be able to debug failures & performance issues with Java Web Services/API/SOAP/etc.
• Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels.
• 24×7 mandatory [Position will have rotational night shifts]

Preferred Qualifications:-

• Knowledge or understanding of the following skills is highly preferred:
• ServiceNow Experience
• ITIL Experience
• Windows server
• .NET
• Basic AWS cloud framework services like EMR, Glue, S3, Athena, IAM, Lambda, EC2, SNS, Cloud watch
• Knowledge of RDBMS, Dynatrace (Gomez), Science Logic, DataPower concepts is a plus.
• Knowledge of Infrastructure, including Middleware components (e.g. Storage, Message Queue (MQ), Managed File Transfer (MFT), etc.) is a plus.
• Hands on experience in ITIL tools like Service Now or other tools to support ITSM capabilities.
• ITIL framework certification is a plus.
• Experience with development or support of applications within the Financial Services Industry (preferably in Investments/Asset Management).

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Job Description & Responsibilities:-

Troubleshooting & Incident Management

• Help in service restoration/recovery of applications while leading technical resources(participating) during service restoration process.
• Ability to participate in  production incident bridge calls for P1 and high priority P2 incidents.
• The ability to assist/ manage team with troubleshooting efforts: log file analysis and research for Distributed & cloud technologies such has JAVA, Oracle , Windows server, Unix,AWS,.Net

Proactive Monitoring & Preventative Maintenance

• Ensure application availability and response times, batch processing SLAs/OLAs are met and or exceeded. 
• Pro-actively monitor the stability and performance of various technologies within area of expertise and take appropriate corrective actions prior to an incident or problem occurring.
• Work with the enterprise monitoring team to implement and improve monitoring capabilities.
• Use monitoring tools to prevent potential business impact.
• Collaborate with members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Monitor and report issues within the monitoring system and work with the required team/vendor for quick restoration.

Processes, Standards & Best Practices

• Incident management – logging, prioritizing and resolving incidents and track them against various SLAs using Service Now tool.
• Problem management – Resolving recurring incidents permanently, performing break fix root causes, and coordination with Development teams for fix implementation. 

Documentation

• Create, maintain and update operational documentation with detailed design diagrams, troubleshooting steps, systems metrics and Standard Operating Procedures as required to ensure operational excellence.

Ameriprise India Recruitment Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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