Bank of America Recruitment | Hiring Team Member – Fresher / Experienced

Bank of America Recruitment:-

Bank of America is hiring candidates for the role of Team Member for the Gandhinagar, India location. The complete details about Bank of America Recruitment are as follows.

Company Name:- Bank of America

Job Position:- Team Member

Job Location:- Gandhinagar, India

Salary Package:- As per Company Standards

Job ID:- JR-24010204

Job Type:- Full time

Job Posted Date:- May 01st, 2024

Required Qualifications & Skills:-

  • Graduation (Any Stream)
  • Certifications If Any
  • Experience Range: 0-2 Years
  • Foundational skills*
    • Ability to work well under pressure
    • Ability to multitask and adapt to change
    • Proficient with Microsoft Office Tools
    • Fundamental understanding on Banking
    • Good Communication Skills (both written and oral)
    • Strong analytical skills
    • Detail oriented
    • Proven Problem-Solving Skills
    • Self-motivated and results orientated
  • Desired skills:
    • Previous work experience on any card disputes or servicing process
    • Experience in US Customer Service or Fraud claims preferred and Good Communication skill both Written and Verbal

Job Description & Responsibilities:-

Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. Team would be working on potential fraudulent transactions and claims filed by customer. Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided. These potential fraudulent transactions /claims would be arising from debit, credit, digital, check & deposit transactions.

  • Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
  • Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
  • Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
  • Maintaining the KPI’s and KRA’s of the process
  • The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
  • The fraud analyst would require documenting the research conducted to support the decision taken on alert
  • The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
  • This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Bank of America Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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