Bank of America Recruitment:-
Bank of America is hiring candidates for the role of Team Member for the Gandhinagar, India location. The complete details about Bank of America Recruitment are as follows.
Company Name:- Bank of America
Job Position:- Team Member
Job Location:- Gandhinagar, India
Salary Package:- As per Company Standards
Job ID:- JR-24010204
Job Type:- Full time
Job Posted Date:- May 01st, 2024
Required Qualifications & Skills:-
- Graduation (Any Stream)
- Certifications If Any
- Experience Range: 0-2 Years
- Foundational skills*
- Ability to work well under pressure
- Ability to multitask and adapt to change
- Proficient with Microsoft Office Tools
- Fundamental understanding on Banking
- Good Communication Skills (both written and oral)
- Strong analytical skills
- Detail oriented
- Proven Problem-Solving Skills
- Self-motivated and results orientated
- Desired skills:
- Previous work experience on any card disputes or servicing process
- Experience in US Customer Service or Fraud claims preferred and Good Communication skill both Written and Verbal
Job Description & Responsibilities:-
Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. Team would be working on potential fraudulent transactions and claims filed by customer. Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided. These potential fraudulent transactions /claims would be arising from debit, credit, digital, check & deposit transactions.
- Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bankβs assets.
- Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
- Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
- Maintaining the KPI’s and KRA’s of the process
- The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bankβs assets.
- The fraud analyst would require documenting the research conducted to support the decision taken on alert
- The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
- This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.
Bank of America Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:β Only shortlisted candidates will receive the call letter for further rounds
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