Bank of America Recruitment | Hiring Team Member – Fresher / Experienced

Bank of America Recruitment:-

Bank of America is hiring candidates for the role of Team Member for the Gandhinagar, India location. The complete details about Bank of America Recruitment are as follows.

Company Name:- Bank of America

Job Position:- Team Member

Job Location:- Gandhinagar, India

Salary Package:- As per Company Standards

Job ID:- JR-24010204

Job Type:- Full time

Job Posted Date:- May 01st, 2024

Required Qualifications & Skills:-

• Graduation (Any Stream)
• Certifications If Any
• Experience Range: 0-2 Years
• Foundational skills*
  • Ability to work well under pressure
  • Ability to multitask and adapt to change
  • Proficient with Microsoft Office Tools
  • Fundamental understanding on Banking
  • Good Communication Skills (both written and oral)
  • Strong analytical skills
  • Detail oriented
  • Proven Problem-Solving Skills
  • Self-motivated and results orientated
• Desired skills:
  • Previous work experience on any card disputes or servicing process
  • Experience in US Customer Service or Fraud claims preferred and Good Communication skill both Written and Verbal

Job Description & Responsibilities:-

Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. Team would be working on potential fraudulent transactions and claims filed by customer. Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided. These potential fraudulent transactions /claims would be arising from debit, credit, digital, check & deposit transactions.

• Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
• Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
• Maintaining the KPI’s and KRA’s of the process
• The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• The fraud analyst would require documenting the research conducted to support the decision taken on alert
• The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
• This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Bank of America Recruitment Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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