Barclays Off Campus Recruitment:-
Barclays is hiring candidates for the role of Team Support Specialist for the Noida, India location. The complete details about Barclays Off Campus Recruitment are as follows.
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Company Name:- Barclays
Job Position:- Team Support Specialist
Job Location:- Noida, India
Salary Package:- As per Company Standards
Job Contract:- Permanent
Area of Expertise:- Operations
Reference Code:- 90313512
Job Posted Date:- 28th January 2022
𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀
Qualification & Skills Required:-
- Minimum B2 12 English Language Fluency(CEF)
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Flexibility in hours of work and ability to work changing shifts patterns
- Prior experience in Retail Loans, Skills that will help you in the role
Job Description:-
- Backfill role for a Team Support Specialist
- To manage a large and diverse team of Process Associates working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
- Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership
Roles & Responsibilities:-
- Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process
- Take escalated calls and return calls when a message is taken. Perform regular Quality checks for the Team
- Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors
- Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working
- Keep the TM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients
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- Ensure each advisor is informed on product updates for the process
- Conduct regular briefings for the team to discuss performance, Organizational policies and process updates
- Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis
- Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
- Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
- Prepare reports (adhoc/BAU) periodically to be sent to the client, Identify process gaps and collaborate with the Client to formulate solutions
- Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team.
- Need-based escalation of decisions and ensure proper follow-up of the same
- Risk and Control Objective: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Business Area:- COO & Functions
Barclays Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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