Barclays Off Campus Recruitment | Freshers

Barclays Off Campus Recruitment:-

Barclays is hiring candidates for the role of Team Support Specialist for the Noida, India location. The complete details about Barclays Off Campus Recruitment are as follows.

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Company Name:- Barclays

Job Position:- Team Support Specialist

Job Location:- Noida, India

Salary Package:- As per Company Standards

Job Contract:- Permanent

Area of Expertise:- Operations

Reference Code:- 90313512

Job Posted Date:- 28th January 2022

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Qualification & Skills Required:-

  • Minimum B2 12 English Language Fluency(CEF)
  • Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher) 
  • Flexibility in hours of work and ability to work changing shifts patterns
  • Prior experience in Retail Loans, Skills that will help you in the role

Job Description:-

  • Backfill role for a Team Support Specialist    
  • To manage a large and diverse team of Process Associates working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
  • Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership

Roles & Responsibilities:-

  • Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process 
  • Take escalated calls and return calls when a message is taken. Perform regular Quality checks for the Team 
  • Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors 
  • Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working 
  • Keep the TM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients 

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  • Ensure each advisor is informed on product updates for the process   
  • Conduct regular briefings for the team to discuss performance, Organizational policies and process updates 
  • Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis  
  • Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
  • Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
  • Prepare reports (adhoc/BAU) periodically to be sent to the client, Identify process gaps and collaborate with the Client to formulate solutions 
  • Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team. 
  • Need-based escalation of decisions and ensure proper follow-up of the same 
  • Risk and Control Objective: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Business Area:- COO & Functions

Barclays Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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