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Barclays Off Campus Recruitment:-

Barclays is hiring candidates for the role of Team Support Specialist for the Noida, India location. The complete details about Barclays Off Campus Recruitment are as follows.

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Company Name:- Barclays

Job Position:- Team Support Specialist

Job Location:- Noida, India

Salary Package:- As per Company Standards

Job Contract:- Permanent

Area of Expertise:- Operations

Reference Code:- 90313512

Job Posted Date:- 28th January 2022

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Qualification & Skills Required:-

Minimum B2 12 English Language Fluency(CEF)
Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
Flexibility in hours of work and ability to work changing shifts patterns
Prior experience in Retail Loans, Skills that will help you in the role

Job Description:-

Backfill role for a Team Support Specialist
To manage a large and diverse team of Process Associates working towards pre-defined targets. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership

Roles & Responsibilities:-

Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process
Take escalated calls and return calls when a message is taken. Perform regular Quality checks for the Team
Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors
Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working
Keep the TM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients

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Ensure each advisor is informed on product updates for the process
Conduct regular briefings for the team to discuss performance, Organizational policies and process updates
Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis
Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
Prepare reports (adhoc/BAU) periodically to be sent to the client, Identify process gaps and collaborate with the Client to formulate solutions
Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team.
Need-based escalation of decisions and ensure proper follow-up of the same
Risk and Control Objective: Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Business Area:- COO & Functions

Barclays Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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