Barclays Recruitment Drive | Graduate Freshers

Barclays Recruitment Drive:-

Barclays is hiring candidates for the role of Merchant Service Advisor for the Chennai, India location. The complete details about Barclays Recruitment Drive are as follows.

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Company Name:- Barclays

Job Position:- Merchant Service Advisor

Job Location:- Chennai, India

Salary Package:- As per Company Standards

Contract:- Permanent

Reference Code:- 90351472

Job Posted Date:- 18th October 2022

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Required Qualifications & Skills:-

• Minimum B2 12 English Language Fluency(CEF)
• Under-Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher) 
• Flexibility in hours of work and ability to work changing shifts patterns
• Skills that will help you in the role:
  • Experience of working in a customer facing service environment

Roles & Responsibilities:-

• To effectively and efficiently respond to customer calls/make outbound calls to customers, reply to their queries and resolve issues
• To ensure the quality of output and accuracy of information is maintained
• Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules 

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• May have the authority to release and verify funds across a variety of systems used by the department.
• Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
• Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
• Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
• Adhere to organizational wide information security policies and procedures. Assist Team Manager /Process Expert in administration of the section, including organising workflow, queue management and query resolution

Barclays Recruitment Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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