Barclays Recruitment Drive:-
Barclays is hiring candidates for the role of Merchant Service Advisor for the Chennai, India location. The complete details about Barclays Recruitment Drive are as follows.
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Company Name:- Barclays
Job Position:- Merchant Service Advisor
Job Location:- Chennai, India
Salary Package:- As per Company Standards
Contract:- Permanent
Reference Code:- 90351472
Job Posted Date:- 18th October 2022
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Required Qualifications & Skills:-
- Minimum B2 12 English Language Fluency(CEF)
- Under-Graduate/Post-Graduate in any discipline (Fresherβs applicable however preferably Graduate Fresher)
- Flexibility in hours of work and ability to work changing shifts patterns
- Skills that will help you in the role:
- Experience of working in a customer facing service environment
Roles & Responsibilities:-
- To effectively and efficiently respond to customer calls/make outbound calls to customers, reply to their queries and resolve issues
- To ensure the quality of output and accuracy of information is maintained
- Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
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- May have the authority to release and verify funds across a variety of systems used by the department.
- Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
- Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
- Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
- Adhere to organizational wide information security policies and procedures. Assist Team Manager /Process Expert in administration of the section, including organising workflow, queue management and query resolution
Barclays Recruitment Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:β Only shortlisted candidates will receive the call letter for further rounds
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