BT Group Off Campus Hiring:-

BT Group is hiring candidates for the role of Trainee Associate Engineer- MID for the Gurugram, India location. The complete details about BT Group Off Campus Hiring are as follows.

Company Name:- BT Group

Job Position:- Trainee Associate Engineer- MID

Job Location:- Gurugram, India

Salary Package:- As per Company standards

Job Function:- Business Services & Operations

Job Req ID:- 12664

Posting Date:- 13th-March-2023

The skills you’ll need:-

  • Customer Success
  • Complaint Management
  • Information Management
  • Communication
  • Requirements Analysis
  • Continuous Improvement
  • Issue Resolution
  • Problem-Solving
  • Billing
  • Interpersonal
  • Time Management
  • Customer Relationship Management
  • Technical Support
  • Issue Escalation

Roles & Responsibilities(What you’ll be doing):-

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group’s solution portfolio, all with full supervision.

  • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
  • Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
  • Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
  • Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.\
  • Participates in the continuous improvement activities to improve the customer service team processes.

BT Group Off Campus Hiring Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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