BT Mega Recruitment 2020:-
BT hiring candidates for the role of Technical Support Trainee ,for Kolkata location . The complete details about BT Mega Recruitment 2020 as follows.
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Company Name :– BT Group
Company Website :– www.btplc.com
Job Position:- Technical Support Trainee
Job Location:- Kolkata ,India
Salary :– Competitive
You’ll have the following skills & experience:-
Good communications and MS excel skills are mandate.
Specific role details:
- Recommends and influences Change Control and/ or Configuration Management process including automation and improving the existing process and decides on communication and implementation of this.
- Delivers appropriate governance and risk assessment and final decision on proceeding with complex change across the customer base.
- This is a not customer facing role but regular virtual customer contact is likely to happen in calls.
- Participation with any new business coming into the team. Be cleared to the required security level to ensure compliance to contractual and governance requirement
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About this role
Purpose of the role:–
- The purpose of the role is to lead on the specific contracts for both Change Practices and work with the Team Manager to maintain and improve service performance, resulting in cost effective operations and ensuring contractual SLAs are achieved.
- Contributing to continual improvement processes and performing Change Control activities for customers managed by their team.
- The purpose of Change Enablement is to ensure that standardised methods and procedures are used for efficient and prompt handling of all changes to control to the customer’s infrastructure, in order to minimise the number and impact of any related incidents upon service.
- The purpose of Configuration Management is to ensure that there accurate and reliable information about the configuration of services and the configuration items that support them.
- The role underpins the service management framework as without accurate data the organisation will be unable to deliver against customer requirements.
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You’ll have the following responsibilities
Accountabilities:–
- Responsible for implementation of Change Enablement and/or Configuration Management within their designated contracts and will give input into setting the processes for Change Enablement and/or Configuration Management across their contracts
- Ensuring that Change Control functions are carried out appropriately to minimise the number and impact of any related incidents upon the Customer’s service.
- Influencing key stakeholders, ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across EMS In order to do this effectively they would need to have relevant professional/ technical ITIL knowledge.
- Recommending improvements to the processes they input into and ensuring these are implemented across the teams using Continuous Improvement
- Active participation with transformational activities
Last date To Apply :- : Jun 10, 2020, 6:29:00 PM
BT Mega Recruitment 2020 Application Process :-
Apply In below link
Apply Link :- Click Here To Apply(apply before the link expires)
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