BT off campus Recruitment 2019

BT off campus Recruitment:-

About Company:-

𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom.

It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

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Company Name :– BT Group

Company Website :– www.btplc.com

Job Position:- Service Desk Trainee

Job Location:- Bangalore

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Qualification:–

BE/B.Tech graduate(2018 Or 2019 Passouts only can apply)

Skills/Experience:–

Understand the BT products and services that they represent to a solid ‘basic’ level (e.g. same as Sales employees) and in-depth BT’s operational/service processes.
Due to the technical nature of their work, 3-4 months of formal training is required and these people are not ‘script-driven’ call centre types

Key Responsibilities:–

Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.
Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).