BT off campus Recruitment 2019

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BT off campus Recruitment:-

About Company:-

BT Group plc is a British multinational telecommunications holding company headquartered in London, United Kingdom.

BT off campus Recruitment

It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

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Company Name :– BT Group

Company Website :– www.btplc.com

Job Position:-   Service Desk Trainee

Job Location:-  Bangalore

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Qualification:

BE/B.Tech graduate(2018 Or 2019 Passouts only can apply)

Skills/Experience:

  • Understand the BT products and services that they represent to a solid ‘basic’ level (e.g. same as Sales employees) and in-depth BT’s operational/service processes. 
  • Due to the technical nature of their work, 3-4 months of formal training is required and these people are not ‘script-driven’ call centre types 

Key Responsibilities:

  • Works on the customer service helpdesk and answer and pro-actively make calls to resolve customer issues.
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).

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