CGI Off Campus Recruitment:-
CGI is hiring candidates for the role of Service Desk Technical Analyst for the Bangalore, Karnataka, India location. The complete details about CGI Off Campus Recruitment are as follows.
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Company Name:- CGI
Job Position:- Service Desk Technical Analyst
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job Category:- Service Desk / End User Services
Employment Type:- Full Time
Position ID:- J0622-1768
𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀
Required Qualifications & Skills:-
- Graduation is a must, any UG/PG degree.
- Excellent speaking and writing skills in English with a neutral accent, correct grammar, and syntax.
- Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel, etc.
- Willingness to work in a 24*7 environment on rotational shifts.
- Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Skills Required:-
- Communication (Oral/Written)
- Customer Service & Support
- Problem Solving/DecisionMaking
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Duties and responsibilities:-
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
CGI Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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