CGI Off Campus Recruitment:-

CGI is hiring candidates for the role of Service Desk Technical Analyst for the Bangalore, Karnataka, India location. The complete details about CGI Off Campus Recruitment are as follows.

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Company Name:- CGI

Job Position:- Service Desk Technical Analyst

Job Location:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Job Category:- Service Desk / End User Services

Employment Type:- Full Time

Position ID:- J0622-1768

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Required Qualifications & Skills:-

  • Graduation is a must, any UG/PG degree.
  • Excellent speaking and writing skills in English with a neutral accent, correct grammar, and syntax.
  • Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel, etc.
  • Willingness to work in a 24*7 environment on rotational shifts.
  • Ability to think clearly, analyze the problem and take necessary steps to fix the issue

Skills Required:-

  • Communication (Oral/Written)
  • Customer Service & Support
  • Problem Solving/DecisionMaking

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Duties and responsibilities:-

  • Respond to requests for technical assistance by following prescribed procedures.
  • Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Assign unresolved tickets to the appropriate support team.
  • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
  • Identify and escalate tickets requiring urgent attention and action.
  • Stay current with system information, changes and updates.
  • Adhere to work schedules, attendance and leave policies.

CGI Off Campus Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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