Concentrix Off Campus Drive:-
Concentrix is hiring candidates for the role of Operations Manager I for the Chennai/Kolkata, India locations. The complete details about Concentrix Off Campus Drive are as follows.
Company Name:- Concentrix
Job Position:- Operations Manager I
Job Location:- Chennai/Kolkata, India
Salary Package:- As per Company Standards
Job ID:- R1447418
Required Qualifications & Skills:-
- Educational qualification: Graduate in any discipline
Key Skills and knowledge:
- Strong Domain knowledge and expertise in Pre Sales, building customer confidence, addressing technical concerns, and winning sales opportunities.
- Strong Interpersonal Skills and ability to interact effectively with stakeholders.
- Flexible, adaptable and demonstrate teamwork skills.
- Result orientation, Process Oriented, Ability to handle stress and ability to motivate the team
- Strong analytical and reasoning skills
- Ability to learn quickly
- Ability to prioritize, meet deadlines, deliver stretch assignments
- Proficient in MS Office. Good knowledge of Power point and Excel (including formulas and functions, pivot tables).
- Strong organizational skills, able to multitask effectively
- Working knowledge of budgeting, cost estimating, capacity utilization
- Knowledge of Organizational structure, workflow, and operating procedures
- Leadership, Analytical, people management and Presentation skills
- Previous Automotive experience – highly desirable
- Should be an expert in managing delivery
- Demonstrated ability to coach and develop action plans, which maximize performance, provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent oral and written communication skills. Ability to effectively present information to internal and external associates
Roles and key Responsibilities:-
- Manage a delivery group of Team leaders & executives supporting a client / group of clients in Voice/Non-Voice operations
- Be the Compliance and Integrity role model for the team
- Be a strong advocate and brand ambassador of CNX & it’s policies
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Establish & Manage Relationships / Engagement with the Clients
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short-term financial goals
- Selecting, training, developing, and managing performance of direct reports and their associates- including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports)
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Manage a delivery group of Team leaders & executives supporting a client / group of clients in Voice/Non-Voice operations
- Be the Compliance and Integrity role model for the team
- Be a strong advocate and brand ambassador of CNX & it’s policies
- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
- Establish & Manage Relationships / Engagement with the Clients
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short-term financial goals
- Selecting, training, developing, and managing performance of direct reports and their associates- including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports)
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
Concentrix Off Campus Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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