Concentrix Recruitment Drive | Hiring Customer Service Representative – Fresher

Concentrix Recruitment Drive:-

Concentrix is hiring candidates for the role of Customer Service Representative – Non-Voice for the Gurugram/Gurgaon, India locations. The complete details about Concentrix Recruitment Drive are as follows.

Company Name:- Concentrix

Job Position:- Customer Service Representative – Non-Voice

Job Location:- Gurugram/Gurgaon, India

Salary Package:- As per Company Standards

Required Qualifications & Skills:- 

• Minimum high school level education 
• Both freshers and experience agents are welcome to apply 
• Web chat experience in a contact centre environment (Advantageous) 
• Experience working for international BPO (Advantageous) 
• High proficiency in the English language with excellent business writing skills 
• Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions

Your Roles & Responsibilities:-

• Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly 
• Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals 
• Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources 
• Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress 
• Developing and maintaining current knowledge of the campaign 
• Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process 
• Ensuring first contact resolution at all times 
• Endeavouring to achieve and exceed all operational metrics and targets 

Concentrix Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

Join Our Telegram Group (50000+ members):- Click Here To Join

Follow Us On Instagram For Off-Campus Drive Updates

Apply for Other Off-Campus Jobs