Dell Mega walk In Drive 2020

Dell Mega walk In Drive 2020:-

Dell conducting mega walk in drive for the role of Technical Support Technician on 10th and 11th February 2020 in Gurgaon location.The complete details about Dell Mega walk In Drive 2020 as follows.

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Company Name:- Dell

Company Website –www.dell.com

Job Position:– Technical Support Technician

Location:- Gurgaon, India

Experience :- 0 to 4 years

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Requirements:-

• 0 to 4 years of relevant work experience required.
• Undergrad with 1 year of International Call Center Voice experience.
• M Techs are not eligible.
• Should be willing to work in shifts in a 24 x7 work environment
• Should be residing within Transport Boundaries
• Excellent telephone soft skills & thorough telephone functional skills
• Ability to handle stressful situations.
• Ability to deal professionally with irate customers.

Preferences:-

• Good Knowledge of PC Hardware/Software for desktop & portable systems
• Any relevant Certification/Technical Qualification

Role Overview:-

Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

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Role Responsibilities:-

• Responsible for providing telephone support for customers on operation or maintenance of Dell products.
• Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
• Responsible for Out of warranty and In warranty solution sales.
• Performs work in accordance to standardized policies and procedures.
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation.
• Ensure proper escalation procedures are followed.
• Responsible for customer satisfaction through effective handling of customer problems.
• Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Interested Candidates can directly walk in to the below address on 10th&11th Feb 2020

Note – Please carry a resume & valid Govt. ID proof

Dell Mega walk In Drive Details :-

Interview Date :– 10th & 11th Feb
Timings :– 12:00pm to 3:00pm

Interview Venue :– Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002

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