Deloitte Off Campus Hiring:-

Deloitte is hiring candidates for the role of Customer Support-Analyst – GTLO for the Hyderabad, Telangana, India location. The complete details about Deloitte Off Campus Hiring are as follows.

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Company Name:- Deloitte

Job Position:- Customer Support-Analyst – GTLO

Job Location:- Hyderabad, Telangana, India

Salary Package:- As per Company Standards

Job Category:- AI & Analytics

Requisition code:- 114264

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Education & Skills Required:-

  • Any Graduate
  • 0-1 year experience Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office
  • ServiceNow experience preferred
  • Exposure to application support, ITIL framework etc.
  • Excellent written & verbal skills
  • Customer Service experience
    • Comfortable to work in 24*7 environment

The ideal candidate should:-

  • Comfortable to work in 24*7 environment (rotating shift changes up to every month):
    • 5:30 AM – 2:30 PM IST,
    • 2:00 PM – 11:00 PM IST
    • 9:00 PM – 06:00 AM IST·
  • Have passion on technical knowledge learning and be a quick learner·  
  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner·
  • Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained·
  • Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands· 
  • Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.· 
  • Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.·
  • Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
  • Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

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Role Description & Responsibilities:-

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.

  • Customer handling skills – Call etiquettes · 
  • End to End ticket management· 
  • Basis ITIL concepts of Incident, problem & change management is must· 
  • Experience in managing voice & non-voice support (Calls, chats & email)·
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate· 
  • Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
  • Process incoming service requests, incidents and change requests and formulate appropriate response·         
  • Manage multiple support mailboxes and respond to emails·
  • Triage and troubleshoot issue(s) reported on all applications.·
  • Report and record any new defects on all applications.
  • Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization·
  • Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)· 
  • Provision user accounts for external (non- Deloitte) client users

Deloitte Off Campus Hiring Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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