Deloitte Off Campus Recruitment | Experience: 0-1 year

Deloitte Off Campus Recruitment:-

Deloitte is hiring candidates for the role of GTLO – Customer Support Analyst for the Hyderabad, India location. The complete details about Deloitte Off Campus Recruitment are as follows.

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Company Name:- Deloitte

Job Position:- GTLO – Customer Support Analyst

Job Location:- Hyderabad, India

Salary Package:- As per Company Standards

Job Category:- AI & Analytics – US GLOBAL REIMBURSEMENTS

Requisition code:- 114264

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Key Qualifications & Skills Required:-

• Any Graduate. 
• 0-1 year experience 
• Excellent Customer service (Phone / Chat / Emails)
• Excellent spoken English Language proficiency
• Proficient with MS-Office
• ServiceNow experience preferred
• Exposure to application support, ITIL framework etc.
• Excellent written & verbal skills
• Customer Service experience
• Comfortable to work in 24*7 environment  (rotating shift changes up to every month):
  • 5:30 AM – 2:30 PM IST,
  • 2:00 PM – 11:00 PM IST
  • 9:00 PM – 06:00 AM IST

• Have passion on technical knowledge learning and be a quick learner
• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner· 
• Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained·
• Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
• Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.·
• Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.·
• Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
• Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

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Role Description (Analyst):-

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users

Responsibilities(What you’ll do):-

• Customer handling skills – Call etiquettes ·        
• End to End ticket management·
• Basis ITIL concepts of Incident, problem & change management is must·
• Experience in managing voice & non-voice support (Calls, chats & email)·
• Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
• Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate·
• Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role·
• Process incoming service requests, incidents and change requests and formulate appropriate response·         Manage multiple support mailboxes and respond to emails·
• Triage and troubleshoot issue(s) reported on all applications.
• Report and record any new defects on all applications.
• Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
• Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)·
• Provision user accounts for external (non- Deloitte) client users

Deloitte Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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