DXC Technology Recruitment 2020:-
DXC Technology hiring candidates for the role of Associate Professional Service Delivery Coordinator ,for Bangalore location . The complete details about DXC Technology Recruitment 2020 as follows.
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Company Name:– Dxc Technology Pvt. Ltd
Job Position:–Associate Professional Service Delivery Coordinator
Job Location:- Bangalore, KA IN
Salary :- As per the company standards
Job Posted Date :– 19th November 2020
Basic Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- Bachelor’s degree in business administration, engineering, information systems or related field preferred
- Zero or more years of support services or project or program experience
- Experience working with the technology industry
- Experience working with company products and operating systems
Other Qualifications
- Basic project management skills
- Basic analytical and problem solving skills
- Interpersonal skills to interact with customers and team members
- Organization and time management skills
- Communication skills
- Ability to work in a team environment
- Willingness to travel
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Work Environment
- Office environment
Job Description:
Troubleshooting Hardware/Networking/OS related queries for our global customers over phone. Previous experience in handling International clients over Email and Chat platform will be preferred. Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA. Providing L1/1.5 assistance to the client users over Email & Chat. Validating the closure
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Desirables:
A person is required to provide 24X7 support on Service Desk responsibilities Resource is required to have good communication skills – both verbal and written
Any Graduate with min 60%
Essential Job Functions
- Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
- Assists in interpreting demand forecasts and in planning and delivering end-to-end services.
- Maintains records of account-specific service problems and assists in prioritizing work requests.
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- Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced, and existing service offerings meet client specifications.
- Assists in identifying service improvements to increase customer satisfaction.
- Ensures delivery of projects meet client and company expectations and needs.
Requisition ID : 51287660
Category : Delivery Services Group
DXC Technology Recruitment 2020 Application Process:-
apply in given link
Apply Link :- Click Here To Apply(apply before the link expires)
Note :– Only shortlisted candidates will receive the call letter for further rounds
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