About Company:-
E2open is a business-to-business provider of cloud-based, on-demand software for supply chains for computer, telecom and electronics systems, components and services. At E2open, we’re creating a more connected, intelligent supply chain. It starts with sensing and responding to real-time demand, supply and delivery constraints.
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Company Name:- E2open
Company Website- www.e2open.com
Job Position:– Associate Global Support Engineer
Job Location:- Hyderabad ,India
Experience:–
- 0 -1.5 years
Qualifications:-
- BE, BTech (any stream).
Skills:-
- Knowledge of SQL/ PL SQL.
- Shell and Batch script.
Responsibilities:-
- Take ownership of customer issues reported and see problems through to resolution
- Diagnose, investigate and identify solutions and/or alternatives to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams
- Provide prompt and accurate response to customers and guide users with simple, step-by-step instructions.
- Document knowledge in the form of knowledge base tech notes and articles.
- Participate in providing training to customers as required.
- Communicate customer needs and wishes to our development and professional services team.
- Build sustainable relationships and engage customers by taking the extra mile.
- Ensure critical customer issues are addressed quickly and effectively by collaborating with Customer Success, Cloud Operations, Professional Services, and Product Development in a global environment.
- Keep records of customer interactions, recording details of inquiries, comments and complaints, as well as actions taken.
- Ensure KPIs are met consistently to achieve customer experience excellence.
- Ensure escalation and production support processes are followed.
Apply Link:- Click Here(apply before the link expires)
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