E2open Offcampus Drive 2019

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About Company:-

E2open is a business-to-business provider of cloud-based, on-demand software for supply chains for computer, telecom and electronics systems, components and services. At E2open, we’re creating a more connected, intelligent supply chain. It starts with sensing and responding to real-time demand, supply and delivery constraints.

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Company Name:-  E2open

Company Website-  www.e2open.com

Job Position:– Associate Global Support Engineer

Job Location:- Hyderabad ,India

Experience:

  • 0 -1.5 years

Qualifications:-

  • BE, BTech (any stream).

Skills:-

  • Knowledge of SQL/ PL SQL.
  • Shell and Batch script.

Responsibilities:-

  • Take ownership of customer issues reported and see problems through to resolution
  • Diagnose, investigate and identify solutions and/or alternatives to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams
  • Provide prompt and accurate response to customers and guide users with simple, step-by-step instructions.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Participate in providing training to customers as required.
  • Communicate customer needs and wishes to our development and professional services team.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Ensure critical customer issues are addressed quickly and effectively by collaborating with Customer Success, Cloud Operations, Professional Services, and Product Development in a global environment.
  • Keep records of customer interactions, recording details of inquiries, comments and complaints, as well as actions taken.
  • Ensure KPIs are met consistently to achieve customer experience excellence.
  • Ensure escalation and production support processes are followed.

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