eClerx Off Campus Recruitment | Analyst – Fresher

eClerx Off Campus Recruitment:-

eClerx is hiring candidates for the role of Analyst – Customer Care Executive for the Pune, Maharashtra, India location. The complete details about eClerx Off Campus Recruitment are as follows.

Company Name:- eClerx

Job Position:- Analyst – Customer Care Executive

Job Location:- Pune, Maharashtra, India

Salary Package:- As per Company Standards

Job Identification:- 73061

Required Qualification & Skills:-

• High school diploma or equivalent required.
• Bachelor’s degree in any field is preferred.
• Excellent written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a chat or online environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Job Description & Responsibilities:-

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue.

• Responding to incoming chats from customers in a professional and courteous manner.
• Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
• Proactively seeking opportunities to upsell and cross-sell products and services to customers.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.

eClerx Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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