eClerx Off Campus Recruitment:-
eClerx is hiring candidates for the role of Analyst – Customer Care Executive for the Pune, Maharashtra, India location. The complete details about eClerx Off Campus Recruitment are as follows.
Company Name:- eClerx
Job Position:- Analyst – Customer Care Executive
Job Location:- Pune, Maharashtra, India
Salary Package:- As per Company Standards
Job Identification:- 73061
Required Qualification & Skills:-
- High school diploma or equivalent required.
- Bachelor’s degree in any field is preferred.
- Excellent written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a chat or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Job Description & Responsibilities:-
As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue.
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
eClerx Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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