Elevate Off Campus Recruitment | Trainee

Elevate Off Campus Recruitment:-

Elevate is hiring candidates for the role of Trainee – Information Technology for the Gurgaon, HR, India location. The complete details about Elevate Off Campus Recruitment are as follows.

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Company Name:- Elevate

Job Position:- Trainee – Information Technology

Job Locations:- Gurgaon, HR, India

Salary Package:- As per Company Standards

Job Category:- IT & Info Sec

Job ID:- 2022-2054

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Qualifications & Experience:-

• Junior College or some college (must not have received a Bachelor’s degree yet)

Skills for Success:-

• Ability to communicate effectively (verbal and written) with multiple stakeholders to understand and resolve issues
• Experience with Microsoft Office tools, creating/maintaining excel
  spreadsheets
• Attention to detail and problem-solving ability
• Ability to analyze data and communicate ideas clearly

Job Overview:-

• Elevate is looking for a Trainee in Information Technology. This opportunity is for early-career starters interested in breaking into the tech industry while gaining real-world experience.
• In this role, you will provide technical support to clients to help them quickly and effectively solve issues. You will be part of a new team to ensure high quality and on-time customer service.
• You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

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Responsibilities(Specifically you will):-

• Provide first contact support Receives and handles requests for service, following agreed procedures.
• Promptly allocates calls as appropriate
• Logs incidents and service requests and maintains relevant records
• Identities and classifies incident types and service interruptions
• Record incidents cataloging them by symptom and resolution Acts under guidance to record and track data for your services.
• Act as an escalation point for advanced or difficult help requests.
• Build rapport with internal and external customers
• Escalate incidents with accurate documentation to a suitable technician or vendor, when required
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting
• Research solutions through the internal and external knowledge base as needed.
• Install the software and ensure definitions are up to date.
• Test fixes to ensure the problem has been adequately resolved.
• Develop help sheets and FAQ lists for end users.

Elevate Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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