FreeElective Network Recruitment:-
FreeElective Network is hiring candidates for the role of Customer Support Executive for the Chennai, Tamil Nadu, India location. The complete details about FreeElective Network Recruitment are as follows.
Company Name:- FreeElective Network Pvt. Ltd
Job Position:- Customer Support Executive
Job Location:- Chennai, Tamil Nadu, India
Salary Package:- ₹ 200000 – ₹ 600000 /year
Job Type:- Full-time
Job Posting Date:- September 1st, 2023
Required Qualifications & Skills:-
- No college degree is necessary; prior work experience is useful, but not necessary – freshers are also invited to apply
- Genuine interest in helping our users as they go about what may be a life-changing experience
- Good reading comprehension and communication skills (verbal and written) in English
- Good typing skills and working knowledge of office productivity software (e.g., Excel, Google Sheets)
- Familiarity with web technology and comfort with the Internet
- Prior experience in any customer-facing job
- Fluent in at least one Indian language
- Ability to excel in a metrics-driven environment
- Familiarity with customer relationship management (CRM) software tools
- Experience with consumer-facing, interactive web sites or mobile apps
- DESIRED SOFT SKILLS:
- Team player with strong analytical and project management skills
- Organized and detail-oriented individual who works well with deadlines
- Willingness to learn, switch roles as necessary, and to roll up one’s sleeves to get a job done
- Self-starter with the ability to work independently in a fast-changing environment
- Energized by the opportunities and challenges of working at a small and growing company
Job Description & Responsibilities:-
- Review submitted user profiles to ensure that they comply with our code of conduct and terms of service
- Communicate established terms, seeming violations, and required edits to users and also respond to user enquiries and complaints clearly, objectively, and patiently
- Maintain intimate knowledge of our service and exercise good judgment in interactions with users
- Preserve our customer base by proactively communicating with customers and promoting the value of our services
- Track user feedback and work with the customer support manager and community manager to update the online Help Center
- Work closely with the customer support manager to resolve user issues efficiently
- Ensure a consistent tone, style, and approach in responding to user enquiries and complaints
- Remain current with training, policy, and procedural updates
- Work with management team to devise processes, tools, or features to reduce tickets overall
- Assist management team in ensuring efficient progress of workflow and transforming business visions into reality
FreeElective Network Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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