Fresher Job Vacancies At Zones | CTC: Upto 3.6 LPA

Fresher Job Vacancies At Zones :-

Zones is hiring candidates for the role of Service Desk – Fresher for the Bangalore, India locations. The complete details about Fresher Job Vacancies At Zones are as follows.

Required Qualifications & Skills:

• Experience – 0- 0.6 months in IT Support
• Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer).
• Experience working in a fast-paced environment.
• Strong customer service experience.
• Excellent communication skills is must.
• Ability to multitask well.
• Real time Ticket creation and documentation.
• Ability to perform tasks within SLA’s.
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues faster.
• 24/7 rotational shift.

Position Overview & Responsibilities:

To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What you’ll do as the (L1- Service Desk):

• Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
• Experience in Core IT Support, Addressing Clients Worldwide (24*7).
• Experience troubleshooting and configuring desktop hardware and associated peripherals.
• Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
• Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
• Walk the customer through the problem-solving process.
• Escalate unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Identify and suggest possible improvements to procedures & KB articles.

Fresher Job Vacancies At Zones Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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