Freshworks Off Campus Drive

Freshworks Off Campus Drive:-

Freshworks is hiring candidates for the role of Customer Success Specialist for the Chennai, India location. The complete details about Freshworks Off Campus Drive are as follows.

Register For B.E/B.Tech & MCA off campus Drives

Company Name:- Freshworks

Job Position:- Customer Success Specialist

Job Location:- Chennai, India

Salary Package:- As per Company Standards

Employment Type:- Full Time

100% Assured Job Opportunity Program, Apply Now ( Last Few Seats Left )

Required Qualifications & Skills:-

• Bachelor’s Degree in Computer Science + Business Education preferred
• Very Strong written and verbal presentation/communication skills (ESSENTIAL)
• Self-starter who can own ongoing customer success of both large and small clients
• Ability to report and share client’s status on a timely/pre-defined interval
• Proven track record of establishing themselves as a strategic trusted advisor to clients
• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels

Job Description & Responsibilities:-   

• Engage proactively with customers using the engagement model (based on customer segment) laid out
• Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
• Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)

Apply To 100+ Internships & Fresher Jobs Across India

• Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
• Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
• Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
• Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
• Own two key metrics (Increase Product-Adoption & Customer Retention)
• Use customer management tool (Natero) (Training will be provided to get familiar)
• Implement and support compliance to Freshworks compliance and information security processes

Freshworks Off Campus Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

Join Our Telegram Group (35000+ members):- Click Here To Join

Follow Us On Instagram For Off-Campus Drive Updates

Apply for Other Off-Campus Jobs