Gartner Off Campus Recruitment:-

Gartner is hiring candidates for the role of Service Operations Associate for the Gurgaon, India location. The complete details about Gartner Off Campus Recruitment are as follows.

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Company Name:- Gartner

Job Position:- Service Operations Associate

Job Location:- Gurgaon, India

Salary Package:- As per Company Standards

Job Timing:- Full-Time

Job Type:- In-Office

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Qualifications & Skills Required:-

  • Science, Business/ Economics, Operations graduate with 0-3 years of experience in process management, and multi-team coordination management
  • Excellent written, verbal communication skills with an ability to convey insights in a group meeting
  • Intermediate excel skills
  • Comfortable understanding data and working with large data points

Responsibilities of the Candidate:-

Gartner is hiring for the role of Service Operations Associate!

  • Own and accountable for boosting R&P coverage by running client outreach operations for a large portfolio of clients
  • Partner and enable services teams on client outreach operations
  • Be responsible and accountable for driving web engagement, enabling event attendance, driving post-event engagement goals for 2-3 practices/1 BU in partnership with the service delivery team
  • Be responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through events or the web actually happens
    • Event registrations and confirmation invites/ customized event and web engagement campaigns or marketing newsletters
    • Leverage research content and agenda to engage clients through reminders, follow-up campaigns from specialized marketing platforms in partnership with the Service Advisors team, Service CES and SDAs

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  • Send scheduling/ campaign outreaches through a campaign management tool
  • Create validation trackers in google sheets/ excel, incorporating client details and inputs required by the services delivery associates for scheduling
  • Improve the quality of processes & deliverables by establishing the right tracking mechanism
  • Collaborate with internal teams and drive client scheduling to secure calls with all clients at the right frequency and help problem-solve to increase the show rate of clients
  • Own stakeholder management, and relationship building with team members and with cross-functional units.
  • Support on client list management to drive and implement initiatives leading to:
    • Scheduling calls with 100% of the client base
    • maximize acceptance of the invites and show the rate of the calls
    • Maximize outreach efficiency i.e. convert a client to show up for R&P in the least number of outreaches
  • Identify opportunities to replace manual processes with the right automation opportunity
  • Implement and replicate process optimization initiative with support from senior members of the team
  • Prepare weekly/ monthly reports on the performance of the initiatives for internal and external stakeholder consumption

Gartner Off Campus Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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