Gartner Off Campus Recruitment:-
Gartner is hiring candidates for the role of Service Operations Associate for the Gurgaon, India location. The complete details about Gartner Off Campus Recruitment are as follows.
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Company Name:- Gartner
Job Position:- Service Operations Associate
Job Location:- Gurgaon, India
Salary Package:- As per Company Standards
Job Timing:- Full-Time
Job Type:- In-Office
𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀
Qualifications & Skills Required:-
- Science, Business/ Economics, Operations graduate with 0-3 years of experience in process management, and multi-team coordination management
- Excellent written, verbal communication skills with an ability to convey insights in a group meeting
- Intermediate excel skills
- Comfortable understanding data and working with large data points
Responsibilities of the Candidate:-
Gartner is hiring for the role of Service Operations Associate!
- Own and accountable for boosting R&P coverage by running client outreach operations for a large portfolio of clients
- Partner and enable services teams on client outreach operations
- Be responsible and accountable for driving web engagement, enabling event attendance, driving post-event engagement goals for 2-3 practices/1 BU in partnership with the service delivery team
- Be responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through events or the web actually happens
- Event registrations and confirmation invites/ customized event and web engagement campaigns or marketing newsletters
- Leverage research content and agenda to engage clients through reminders, follow-up campaigns from specialized marketing platforms in partnership with the Service Advisors team, Service CES and SDAs
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- Send scheduling/ campaign outreaches through a campaign management tool
- Create validation trackers in google sheets/ excel, incorporating client details and inputs required by the services delivery associates for scheduling
- Improve the quality of processes & deliverables by establishing the right tracking mechanism
- Collaborate with internal teams and drive client scheduling to secure calls with all clients at the right frequency and help problem-solve to increase the show rate of clients
- Own stakeholder management, and relationship building with team members and with cross-functional units.
- Support on client list management to drive and implement initiatives leading to:
- Scheduling calls with 100% of the client base
- maximize acceptance of the invites and show the rate of the calls
- Maximize outreach efficiency i.e. convert a client to show up for R&P in the least number of outreaches
- Identify opportunities to replace manual processes with the right automation opportunity
- Implement and replicate process optimization initiative with support from senior members of the team
- Prepare weekly/ monthly reports on the performance of the initiatives for internal and external stakeholder consumption
Gartner Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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