Genpact Off Campus Drive:-

Genpact is hiring candidates for the role of Management Trainee – TOC Engineer-COR023635 for the Gurugram, India location. The complete details about Genpact Off Campus Drive are as follows.

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Company Name:- Genpact

Job Position:- Management Trainee – TOC Engineer-COR023635

Job Location:- Gurugram, India

Salary Package:- As per Company Standards

Job Category:- Full Time

Job posted on:- July 27th, 2022, 7:52:35 AM

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Education Level:- Bachelor’s / Graduation / Equivalent

Minimum Qualifications:-

  • Graduate in engineering/IT Fluency in English with good interpersonal skills and ability communicate effectively 
  • Demonstrate positive attitude, take initiative towards learning and accepting new challenges 
  • Willing to work in 24*7 environment in all technology domains
  • Ability to understand, analyze and resolve problems quickly with focus towards customer centricity
  • Self-motivated and firm believer in team spirit.
  • Can face challenging circumstances with confidence and able to deliver better in stressful environment
  • Excellent time management and ability to handle multiple concurrent tasks with minimal supervision
  • Basic understanding of Network protocols and devices (LAN, WAN, Routing, Switching, Firewall)

Preferred Qualification:-

  • Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization and Hardware

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Roles & Responsibilities:- 

Genpact is Inviting applications for the role of Management Trainee-TOC Engineer

  • Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, end points, voice, Wi-Fi, videoconferencing etc.), raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets 
  • Ensure tickets raised per shift are handled in right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix 
  • Effectively handover shift status information to the next shift assuming responsibility
  • Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability
  • Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call
  • Participate in Bridge calls with clients for joint troubleshooting of all infrastructure issues 
  • Follow the defined escalation chart and matrix 
  • Assist project team in commissioning of new customer and change requests
  • Adhere to shift timings and shift handover process
  • Assist the Duty Managers to implement/follow up for day-to-day operational tasks 

Genpact Off Campus Drive Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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