Genpact Off Campus Recruitment | Any Graduate – Trainee

Genpact Off Campus Recruitment:-

Genpact is hiring candidates for the role of Management Trainee – Customer Development-CPG038908 for the Bangalore, India location. The complete details about Genpact Off Campus Recruitment are as follows.

Company Name:- Genpact

Job Position:- Management Trainee – Customer Development-CPG038908

Job Location:- Bangalore, India

Salary Package:- As per Company Standards

Job Type:- Full-time

Job Posted on:- March 02nd, 2023, 2:36:43 PM

Eligibility Criteria:-

Minimum qualifications:-

• Any Graduate / preferably B. Com 
• Flexibility to work in any shift
• MIS and/or reporting experience
• Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions
• Fluent in English. Proficient oral and written communication skills.
• Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills
• Strong analytical mindset, problem solving, organization skills, and attention to detail
• Smart problem solver – generate good ideas and practical solutions
• Strong team player, Dependable
• Able to manage their workload and ensure completion of tasks even if a stretch is required
• Ability to prioritize tasks and Multitask when required

Preferred qualifications:-

• Exposure to consumer goods industry
• Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.
• Proficient Visio skills and process mapping experience (Preferable)
• Certification in Trade Promotions Management is an added advantage
• Transitions Experience- Must have transitioned 1 or more process successfully 
• Proficient Visio skills and process mapping experience (Preferable)

Job Description & Responsibilities:-

• Establish strong collaborative relationship with Clients, Sales team and Customers
• Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category etc.
• Proactive and Self-motivated to follow up or chase with multiple teams for pending information
• Create, update, cancel Promotions on TPM tool
• Evaluate and Update Customer system/portals with activity plans and promotions
• Reconciliation and resolve promo mis-match issues between TPM and Retailer portals 
• Validate required details as per guidelines to create or amend a Promo
• Send request to CAM (Customer Account Manager) to provide the updated details
• Update the Promo plan into tracker
• Regular query resolution and proactive communication/escalation
• Create Promo nomination form & confirm back to CAM
• Ensure that the promotions are finalized on tool before promo launch date
• Input the data into TPM to create/modify/cancel a promo
• Validate and Update Promo plan into tracker
• Maintain daily work tracker, review and update SOP, update FMEA
• Manage exceptions and follow guardrails
• Maintain positive VOC from stakeholders  
• Create and prepare regular timely Reports, provide analytics 
• Achieve KPIs / SLAs contractually agreed 
• Deliver Operational Excellence Framework 
• Manage and lead calls with clients
• Be proactive and ensure operations is run smoothly
• Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools
• Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting 
• Identify problems/issues in day to day Operations and resolve them proactively
• Highlight and escalate any issues that need attention
• Coordinate and resolve issues with excellent customer service 
• Deliver quality customer service by researching and responding to all internal stakeholder’s inquiries quickly, effectively, and professionally.
• Ensure positive customer VOC from stakeholders

Genpact Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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