Genpact Recruitment Drive | Graduate – Fresher

Genpact Recruitment Drive:-

Genpact is hiring candidates for the role of Process Associate Customer Service -Voice/ Non Voice for the Hyderabad, India location. The complete details about Genpact Recruitment Drive are as follows.

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Company Name:- Genpact

Job Position:- Process Associate Customer Service -Voice/ Non Voice

Job Location:- Hyderabad, India

Salary Package:- As per Company Standards

Employment Type:- Full-Time, Permanent

Functional Area:- Customer Success, Service & Operations

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Minimum qualifications:–

• Graduate (Any Discipline)
• Freshers are eligible
• Fluent in English

Preferred qualifications:–

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analysing / understanding skills
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)

Roles & Responsibilities:-

In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

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• Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Basic knowledge of how digital payments work required

Shifts:- Flexible to work in any shifts (24*7)

Genpact Recruitment Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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