Genpact Recruitment Drive:-
Genpact is hiring candidates for the role of Process Associate Customer Service -Voice/ Non Voice for the Hyderabad, India location. The complete details about Genpact Recruitment Drive are as follows.
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Company Name:- Genpact
Job Position:- Process Associate Customer Service -Voice/ Non Voice
Job Location:- Hyderabad, India
Salary Package:- As per Company Standards
Employment Type:- Full-Time, Permanent
Functional Area:- Customer Success, Service & Operations
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Minimum qualifications:–
- Graduate (Any Discipline)
- Freshers are eligible
- Fluent in English
Preferred qualifications:–
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analysing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
Roles & Responsibilities:-
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
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- Respond to customer queries and customers concern.
- Demonstrates effective, clear and professional written and oral communication.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem-solving capabilities and assist customers in case of any issues
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Basic knowledge of how digital payments work required
Shifts:- Flexible to work in any shifts (24*7)
Genpact Recruitment Drive Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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